Q: Do you have retail stores?
No. We mostly sell directly through our online shop. This allows us to keep our overhead costs down and keep our prices affordable. The beauty of selling online is that we can reach millions of people and focus on what we do best, designing new products.
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order.
You may also visit our website at any time and click on our “Track Your Order” page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our “Track Your Order” page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How do I order on your website?
A: Simply find the product you’d want and click the ‘Add To Cart’ button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!
Q: How much is shipping?
A: We offer FREE shipping worldwide for all orders!
Q: How long does shipping takes?
A: The estimated delivery time is around 2 weeks, which may vary depending on delivery location.
Q: Do you ship Internationally?
A: YES! We ship to countries worldwide so that people in any countries can enjoy our products!
For details, please visit the shipping page.
Returns & Exchanges
Q: Does ShopperHoliday provide a quality guarantee for all the products being sold?
A: Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we’ll get it addressed!
Q: Do you offer a refund if the product has defects?
A: Absolutely! We offer a full refund on your order if you find any defects. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at [email protected] and we will get back to you as soon as possible.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.